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“To help workers, I would tell the Government to…” Participatory Research with Workers in the UK Hospitality Sector

July 2021

This report is the second of three working papers exploring the experiences and drivers of labour abuse and exploitation in three understudied low-paid sectors of the economy: cleaning, hospitality and the app-based courier sector. It highlights key workplace issues in the hospitality sector, finding it to be a high-risk sector for labour abuse and exploitation, with workers experiencing frequent issues with pay, inability to take time off sick, dangerous working conditions and work-related violence. Like the cleaning working paper, it uses a feminist participatory action research (FPAR) approach where workers from the sector are involved at every stage of the research process, from design to data collection and analysis.